FAQ
WHY IS MY BODY WEIGHT NOT ACCURATE?
If you think you are getting a inaccurate weight measurement, please try below steps to fix the problem inaccurate issues:
1. Place the scale on a hard and flat surface. Softer floors such as carpet can cause inaccuracies.
2. Step on the scale with one foot until the LED screen lights up. Then step off and wait for the LED screen to display "CAL". When "0.00" is displayed, the scale is calibrated and you could step on it for measurement.
3. During the measurement, try to keep your weight centered directly above and over the scale as much as possible.
4. Try waiting for the scale to auto-shutoff (about 10 seconds) and you should be able to view accurate results via app.
If you think you're still getting inaccurate results, it may be caused by the following factors:
a. A type of internal error. Try resetting the scale by taking one battery out for 5 seconds and putting it back in.
b. The unbalanced surface could also cause inaccurate results. Always try using the scale on a flat surface. Putting it on a softer surface such as carpet can also cause inaccuracies.
c. Check the legs/pads of the scale for any obstruction that may cause an imbalance.
Additional Tips:
1. Avoid moving the scale. Moving the scale frequently increases the risk of inaccuracy.
2. Everyone's weight fluctuates throughout a typical day. Muscle usage and basic consumption of food and water will cause some weight fluctuation no matter what. Thus, if you weigh yourself multiple times during the day, you will see some differences. To minimize the fluctuations, weigh yourself the same time each day (such as the morning).
We hope these tips are helpful and they address your issues.
WHY MY SCALE WON'T TURN ON?
Please make sure the batteries is placed correctly, if it is, please put a different set of batteries in the scale and try step on again. If the scale still won't turn on, please contact us [(support@renpho.com)].
I'M HAVING TROUBLE GETTING MY SCALE CONNECTED. ANY TIPS?
Please go to the [Bluetooth Troubleshooting] menu, if the Bluetooth still won’t connect after the troubleshooting process, please contact us through (support@renpho.com), our tech team will help you with your problem ASAP.
NO BODY FAT MEASURED WHEN WEIGHING, WHAT'S WRONG?
Step on with dry and bare feet.
Ensure Bluetooth is enabled and working.
Ensure personal data is entered.
WHAT IS "ATHLETE MODE"?
I saw "Athlete Mode" option when I create my profile, what is it? Should I turn it on? What is the definition of an Athlete?
The general consensus among researchers is that a quantitative dimension could be used to define an athlete. An athlete is defined for this scale as a person who consistently works out for approximately 3 times per week at 2 hours for each occurrence. These individuals should select Athlete Mode for the most accurate measurement results.
Please note that scale is not calibrated for professional athletes or body builders.
WHY IS THE ATHLETE MODE NECESSARY IN A BODY FAT SCALE?
It has been found that body fat estimation using BIA could overestimate the percentage body fat of adult elite athletes. The physiological variation of athletes in bone density and level of hydration are two of the reasons said to account for the difference.
HOW TO RESTART THE SCALE?
First, take one of the batteries out of the scale.
Then, put back the batteries and wait for 5 seconds.
Now the scale has been automatic restart, you can step onto the scale.
BODY COMPOSITION INACCURATE?
Why are my body composition numbers different than the ones I see at my gym, doctor, etc.?
Body composition analysis is an inexact science, regardless of the manufacturer or method of measurement. Because your scale combines the measurements it takes with variables stored in your user profile according to our algorithm, the numbers you see may vary from those you see using other measurement methods - which is completely normal. When you’re measuring body composition, it’s more important to pay attention to overall trends than day-to-day numbers. (Tracking in the Renpho app helps with that.)
HOW TO CHANGE THE UNIT?
Please go to Renpho App, "My account＞Settings＞Weight Unit".
HOW DO I TRUST THAT MY DATA IS SECURED?
We know that the information you share with us is sensitive, and it's important to us that we honor your trust. Your scale creates a secure, one-to-one connection to your account on a device of your choice to sync your results, which are then backed up to our servers. We don't allow any third parties access to your data unless required to by law. Check out our privacy policy (https://renpho.com/pages/renpho-privacy-policy) for more information.
HOW TO SET PASSWORD FOR APP?
You can find "Lock Password" under Settings menu.
WHEN DO I CHANGE THE BATTERIES?
When you step on the scale and it shows "LO", it means low batteries, it requires you to change batteries.
Why can't i pair the scale for the first time?
When you pair the scale for the first time, please open your Bluetooth to ensure connected successfully.
WHY CAN NOT PAIR WITH THE SCALE IN THE WI-FI MODE?
1. Please check your Wi-Fi password. Wi-Fi input error is one of the most common errors.
2. Please check your network status.
a. Keep your smartphone, the scale and WiFi routers all within close proximity.
b. Please use a non-5G network.
c. Please don't use the mobilephone hotspot or portable Wi-Fi signals that is not stable.
WHY THE SCALE SHOW FAIL?
It caused by a bad network signal, please place the scale near the Wi-Fi routers.
FAQ
WHY DOESN'T THE SCALE SHOW THE BMI AND BODY FAT IN THE WIFI MODE?
The Bluetooth scale does not recognize the user, the data will be displayed in the unknown measurement. You can go to the unknown measurement of the RENPHO app to allocate your data.
WHY IS WIFI & BLUETOOTH CONNECTION SPECIAL?
Renpho premium scale can be paired with your smartphone in 2.4GHz Wi-Fi condition and Bluetooth connection for your better measure experience:
No longer need to open the App every time before weighing, free your hands from the phone as long as there is a stable Wi-Fi signal!
No Wi-Fi signal? Don't worry! Renpho scale switches automatically between Wi-Fi & Bluetooth connections automatically, you always have Bluetooth as a back-up plan.
Wi-Fi connection has larger coverage than Bluetooth, the connection is more powerful and steady.
Wi-Fi scale will automatically upload the data to App, record historical trends of all the metrics, and view your progress in App and you can check them at any time.
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